Except, they can. They can block the number, but only for $4.99 a month.

So I’m forced to have the phone ring endlessly or take their “recommended resolution.”  You know what that is? I can change my number.

Hey, AT&T? Unacceptable.

I am the owner of many generations of Apple products. From iBooks to Macbook Pros, Macbooks to multiple iMacs, multiple Airport Extremes, Airport Express, AppleTV, every generation of iPhone, three iPods, iWork, iLife, OS X and much more, we’ve owned and paid for it all. I also rely heavily on the incredibly applications that run on OS X, gorgeous and useful as ever.

I have personally convinced at least 10 people to switch to AT&T to the iPhone. I’ve convinced dozens to switch from PC to Mac. I can provide names if prompted.

However, given the treatment of iPhone app developers recently, from Darkslide^[1] to Google^[2] to the recent Google Voice fiasco^[3][4], and the unnecessary lockdown of all of your platforms, I was forced not only to advocate for the increasing wave of jailbreakers, but also to make a startling decision: I’m kicking the Apple habit.

Your treatment of developers sucks. Your treatment of your users sucks. Your treatment of the general public sucks. I’m over it. I’m not buying any more of your products until I see a change. You don’t deserve your customers respect anymore. You still make the best products, but I’m not spending, or encouraging anyone else to spend, another dime with your company until you respect your ecosystem.

OS X only exists because quality developers wrote XNU, Darwin, and BSD. You benefit from that. If those people were treated the way you treat your developers, you’d have no core platform.

I’m anxiously awaiting your next move.

[1] http://speirs.org/2008/09/12/app-store-im-out/
[2] http://www.osnews.com/story/21903/Apple_Rejects_Official_Google_Voice_iPhone_App
[3] http://www.seankovacs.com/index.php/2009/07/gv-mobile-is-getting-pulled-from-app-store/
[4] http://www.riverturn.com/blog/?p=455

Fast forward a few months, we still get 99% wrong number calls.  We never use the thing.  So when the device stopped working two weeks ago, we finally decided to cancel.

When I called to do that, I found out that Vonage charges $39.99 to cancel your service.  Buried in section 8.7 of their terms of service, you’ll realize that by signing up, you’re actually agreeing to a contract with a cancellation fee.  A big one too: $39.99 for the service, plus, you have to buy the “device” for the full price: returns are not accepted.  So, to cancel today, I have to pay them $170.  Worse than a damn cell phone carrier.

I’m telling everyone I can now: stay away from Vonage. While some may be happy with their service, their terms are intentionally vague (sdee seciton 8.8, “Recovery Fees“), their service “contract” is misleading and intended, I believe, to sucker you into thinking it’s a monthly service, and their customer service laughed at me when, after he told me that it was “kinda hard to find and understand,” I suggested that they should reconsider their terms.

Vonage sucks.

I am feeling spurned.  I used to follow my local news station, Central Florida News 13, on Twitter.  A few days ago, I realized that I wasn’t seeing their tweets anymore.  Anyone who knows Twitter knows that its performance has been a huge pile of suck lately, so I figured it was one of those Twitter bugs.  I went to their page and it was full of garbage: pages and pages of the same nonsense message.  Had they been hacked? Caught that Twitter worm?I tried to follow them about 5 times, but it wouldn’t let me.  Broken Twitter.  Nothing new.

Today I saw that they had posted a new update because someone re-tweeted it.  So I navigated over to their page and found that they had protected their updates.  I hit the button to  request to follow them, only to be greeted with the following:

What the eff? They blocked me? Why? Why would they block me?

So let me ask: in what case does it make sense for a corporation or business to block a normal user.  I must say, I am pretty upset, upset enough that I am seriously thinking that I won’t be watching channel 13, which I normally watch almost every single day, anymore. If they will single me out as someone who can no longer enjoy their service, why would I be a patron in front of my TV?

This is probably trivial and I should ignore it, but instead, I’m going to blog my new-found hatred for Central Florida News 13 and their Twitter team. Boooooooo!

So, knowing that doing so has lost them a viewer, does that make the world of Twitter a little scarier? Would people stop listening to a band, watching an actor, reading an author, if they expressed a feeling or idea with which the reader didn’t agree? Would companies feel that Twitter is safe ground knowing that tweeting the wrong thing or blocking a user could result in loss of business or audience?

Update, 4/20/09: Turns out it was – unsurprisingly – a Twitter error. I got a DM and a tweet from them, and they followed me. I can’t understand why Twitter can’t seem to get their crap together. You KNOW they aren’t getting as much traffic as Facebook. With $55 million+ in the bank, you’d think they could build the right infrastructure.

All goddamned day I’ve been getting this goddamned whale on Twitter. I’ve also been trying to change the background of my stream, but although it always reports successful (when it doesn’t fail due to capacity problems), it never changes. It either replaces my background with nothing, or it uses the background I had three or four changes ago. God damn it, Twitter, get your goddamned act together!

Honestly, if Facebook doesn’t introduce AJAX-y live update goodness to their homepage, I suspect I’ll use Facebook about 11% as much as I used to.

But Apple offers no phone support for MobileMe.    When you dial and tell the comoputer you want to discuss “Mobile Me”, it says “Our support is now available online at me.com/help.  Thank you.  Goodbye.”  Then it promptly hangs up on you.  Fail. 

My solution? Call and just ram through any menu prompt until I get to an operator and force them to help me.  Apple support is generally pretty decent, but aside from the fact that Mobile Me is priced about 5 times too high, they have the audacity to provide no real manner of support other than the massively un-realtime web.  

Boo, Apple, boo!  You’ve let me down a lot recently.  I hope my new iMac makes me happy, or it may be my last Apple product (for awhile, at least).

I should start by saying that MMS, or lack thereof, is the one things that bugs the crap out of me on the iPhone.  I’ve detailed before how useless and silly viewmymessage.com is. I can’t believe it’s not even something that can be accessed via a clicked URL.   But I don’t think the iPhone will ever have true MMS.  If Steve Jobs wanted MMS on the iPhone, it would be here by now.  No, they are phasing it out, which is arguably good in the long run, but at the expense of its usefulness today.  I don’t mind paying the extra few pennies each month for MMS.  Even just to receive the messages, but not send them.  But stop making the decision for me. 

I hate to say that the iPhone, a device that literally converted me from a mobile phone carrier to a smart phone carrier, as someone who sold more of these puppies in the last year than most Apple employees, is doing more to turn me off to Apple than anything else.  The iPhone and AppleTV both have let me down.  A lot.  So much so that even though I recently bought a new iMac (the 24″), I considered a nice new PC at a fraction of the cost, as prep for Windows 7, which looks to be really cool.  

Apple’s arrogance and inability to listen to its customers didn’t matter nearly as much when they were a tiny niche company.  But they play in the big leagues now, and I suspect that now that they have serious market share in the laptop and education market, they will find a mass defection in a few years as people start to get wise to their control tactics.  

I find the new iPhone firmware, even before I get my hands on it, a let down.  My iPhone can’t do what phones from 3 years before the iPhone existed does without sweating.   If Apple doesn’t start delivering, I suspect that the odds are very high that by the end of 2010 I’ll be carry an Android powered phone.

I’ll break this down into the following parts: OS X, iPhone, App Store.

OS X

Apple’s operating system, OS X, is still the best OS on the market today. I’ve heard several claims that Apple is proprietary and closed and doesn’t contribute to the open source ecosystem, but here is OS X. It’s built on an open source core, which is good, if nothing else, for auditing code flaws.

OS X is still the most beautiful experience out there, and still gets in my way the least when I’m trying to do work. Webkit still sits as the default browser in the form of step-brother Safari, and Webkit is not only open source, it’s also the available on Windows, super compliant, super fast, and it’s the core of Google’s Chrome browser.

OS X also uses open formats for mail storage, standard XML for most configuration files (yes, some plists are not plain text, but they are trivial to open as well), their backup software produces a browsable volume. Their native office suite produces clean XML file formats. The server system uses Open Directory, RSS, Apache, Ruby on Rails, iCal, WebDAV, Wiki software, Tomcat, L2TP/IPSec, PPTP, and more. SnowLeopard will implement CardDAV and ZFS. In fact, Apple has been pretty decent about using open source technologies. While they haven’t always given back in this form, certainly basing your apps and system around open formats is better than basing it on closed, proprietary systems, no?

I always say: “If you don’t want your open source work used in commercial derivatives, then don’t use a permissive license.” There’s no clause that says you have to give back when using the BSD license.

iPhone

I’m tired of talking about the iPhone. My first gen iPhone was the love of my life. It made me so happy. My 3G makes me cry. It used to crash all the time. Then 2.1 came out and fixed all of that. Except now I’m worse off.

Firstly, I get “Call Failed” about 3 times every day. Middle of a call, the call will simply drop and say “Call Failed.”

Secondly, I cannot install or update apps. I get a mysterious error telling me that the app will be available when I next login to iTunes on my computer. When I do, I get an error that I can’t update the app. Only solution? Delete the app and all app data from the phone, reinstall from scratch. Tons of people have this problem, Apple has no solution.

Thirdly, I’m tired of the feature debate on the internet. I cannot understand why Apple refuses to introduce certain features. Why, oh why, will they not introduce MMS, copy/paste, and voice dial to shut everyone up? What reason could they possibly have to willfully frustrate people? My God, this would quiet so many people down, if they would only introduce these fairly basic features. I haven’t seen a phone in several years that can’t do picture messaging, every time I tell someone I can’t get the messages, they wince in disbelief and say “The iPhone can’t do picture messaging?” As if that’s not enough, the ONLY medium to retrieve your messages is Flash, a technology NOT available on the iPhone! Say whaaaaaa?

I’m tired of it. Honestly, the experience has gotten so bad for me, as compared to my expectations, that I can’t say it’s impossible I’ll be on Android in 2 years. Don’t get me wrong, it’s still the best phone on the market by a longshot, but I don’t think it will maintain its top spot if things keep going as they are, with this lack of interest in catering to customer needs.

The App Store

I’ve been quiet for way too long about the App Store. Engadget had a great piece on Apple’s policies regarding the App Store. Apple is simply wrong. Period. They simply must get their act together.

The way Apple is behaving is unforgivable, and if I had anything to do with the App Store, I’d be looking to bail. Apple has made it clear, several times now, that they are not looking out for their developers. First off, the refuse to clarify the rules to qualify for the App Store. It appears that approval is an entirely subjective process. Secondly, the review comes after the app is already written, and therefore, the developer has no course of action and no appeal. That person or company’s time is just flat out wasted. Of course, there is no consistency either. A coin flipper appears to be ok, but a fart machine is “of limited utility.”

I own multiple Macs, multiple iPods, multiple iPhones. I’ve purchase family packs of OS X, family packs of iLife updates, and I buy applications that I like or need. I have an Apple TV, an Airport Extreme, an Airport Express, and apple headphone, cables, etc. And I have been directly responsible for “switching” at least 10 people. I am a very loyal Apple customer. But I feel betrayed. Betrayed because it’s clear Apple takes people like me – a tech inclined enthusiast – for granted. The fact that Apple doesn’t feel a need to open up about iPhone mistakes or App Store policies means that they feel no need to keep me in the loop. They do not feel as though I should care if things work, or that I should be able to plan. And I will certainly not dabble in Cocoa to play with iPhone programming, as anything I may write will be subjectively reviewed by God-knows-who and no particular rule will be applied.

Apple got to the top by doing things right and making a good and solid system. But as Windows 7 becomes more and more transparent via the E7 blog, all of Apple’s products and plans become more secretive. How can anyone invest their data and livelihood into this ecosystem?

Wake up Apple! Listen to us!

Fast forward a few weeks and I finally decided to sync my contacts.  I backed up, then wiped my phone contacts and synced them with Exchange.  My contacts all arrived in good shape with their pictures.  But now iTunes doesn’t sync Contacts with my iPhone.  So the backend is now complex, but only on the Apple side.  

On the phone, email, contacts, and calendar are pushed to the phone, often times before they even show up in Outlook itself.   I sync my calendar from Outlook to Google and I pull my Google calendar down to iCal, only when I open iCal, since I’m subscribed via an ical file on Google’s servers.   I set up Address Book to sync with my Exchange server via the OWA interface that Address Book supports by default, but it only syncs every hour, and only when the Mac is running.  So it seemlessly syncs with Windows/Exchange, for free.  But it takes several programs to get to the Mac, and then, only once an hour.   

I sync less and less these days, but if the iPhone included the ability to sync via Bluetooth or wifi – both of which should be fairly trivial to implement – I’d sync much more regularly and trust my Mac to be the master copy.  Instead, due to Apple itself, I rely on Exchange.

All of this makes me wonder if one day in the not too distant future, I’ll be using a phone running Android.  After all, if all of my core data is synced elsewhere anyway, why would I want a phone that has no voice dial, can’t do picture messaging, can’t view flash, can’t do copy and paste, doesn’t allow for any wifi syncing, permits apps seemingly at will with no guidelines, gets more closed every month, has shitty battery life, and drops calls randomly?  Just because it has a pretty apple on it?

The reason I think this season stinks is because through the entire season, I have only had one “gave me chills” performance: David Cook’s take on Lionel Ritchie’s “Hello.” Everything else pales in comparison.

Usually, there are songs that make me shut up and songs that can give me pause as I think “this is awesome.” There were several great moments – I loved Carly’s “Crazy On You,” and I really dug Jason Castro’s “Hallelujah.” Many will rally for some of Chikeze’s performance during Beatles week, but for me, I can count the “Wow, cool!” moments on one hand, and the “gave me chills” moments number just one. And while Syesha gets better and Cook solidifies his fan base, tweenage girls everyone should prepare to be let down by AI7 Idol winner David Archuletta’s utterly dismal first album.

## 1 ##
First and foremost, as Howard Stern said in his broadcast yesterday, too much of a good thing is a bad thing. Idol used to be one hour for the contest, 30 minutes for results. This season, it was 2 hours for the performances, 1 hour for results. The results shows are way too long, way too cheesy, the divisions are contrived, the call-taking is stupid, the banter is obnoxious and worthless, and the results are purposely not revealed until the last 2 minutes. In the beginning of the season, it aired thrice a week in 2 hour specials, requiring a SIX hour commitment. And most of the funny “bad” auditions are now from actors trying to be bad to get on TV, making it mostly worthless. Recently, the performance shows have slowly scaled back in time, but should just be performances. Which leads me to…

## 2##
The guest judges are mostly worthless. It used to be they were actual judges. Now they are “coaches.” But those bits are worthless to me, because I’m judging the singing, not the singer, and the producers are making the contestants into people, thereby making the show a popularity contest. That means the winner is not the best singer (as evidenced by Carly’s recent ouster), but rather, the one who inspires the most phone calls. And since it’s mostly younger people calling and texting, the winner is really just whomever 14 year old girls like, explaining the continued success of the entirely mediocre, completely clumsy “Close-eye” Archuletta, a semi-decent singer who continues to receive over-lauded praise for completely average performances, frequent lip-licking, and lots of awkward laughing. Time to return the general themes like “the 1990s” or “country” or even “anything at all written in this decade.” But instead, we get “Mariah Carey.” Yuck. You do not need a special coach every week. In fact, I’d like to see a singer sing something like they might release. I don’t see most guys singing Mariah Carey songs on their albums. Certainly Andrew Lloyd Webber was a fun coach, but what does being able to – or not being able to – sing his music have to do with being a deserving Idol?

## 3 ##
The judges are completely worthless, even Simon. The judges ought to offer CONSTRUCTIVE criticism. Unfortunately, this is what we typically get:

Randy: “It was only a-iiight fah me, dawg. It was only a-iiight. It was pitchy in the front, but you kinda worked it out in the middle, I don’t know if it was your best performance.”
Paula: “Blah blah blah, I’m @#% crazy and make no sense. You look pretty. Blah blah blah.”
Simon: “Dreadful.”

Entirely worthless. I can’t remember the last time I heard something like “you need to focus on annuciating better” or “you should try listening to the words of the song a little closer to get a better connection.” How about “You project really well. I’d like to hear some power in your higher notes though”? The judges should be wholesale replaced. They all are completely and totally tired, boring, and empty. They do no good. Their only job, it appears, is to pimp the producers’ predestined candidate.

## 4 ##
Stop allowing unlimited votes. Period. Limit it to 10 votes per number. Or 1 vote per household. Or 2 texts per phone. Something, anything, to prevent speed dialing tween girls from monopolizing the vote. I know, I know, they are your target, since they are the only ones dumb enough to buy your pre-packaged, vanilla, over styled, dumbed down package you’ll eventually call the Idol, but you condescend to us and we lose interest. We all know when someone has been chosen by the producers to fail and when someone has been blessed by Mr. Lythgoe to succeed.

## 5 ##
Last but not least, get rid of your silly “mosh-pit.” The screaming and over-abundance of teenagers just reminds me, and a large part of your audience, that we are not your target, and we should really be moving on to a new channel IINS.

Not too long ago, Slashdot started overhauling their incredibly horrendous HTML and rewriting in mostly compliant HTML. The goal of the rewrite, amongst many other things, such as incredible bandwidth savings, was to support stylesheets and graceful degrade. When all was ready, Slashdot held a contest to solicit new stylesheets and received tons of submissions, some really cool and others really ugly, and chose a very nice, very reserved, very modern-but-conservative one as their new default style.

Let’s back up a bit: Slashdot is written in Perl – ack! – and is built upon an open source system called, simply enough, “Slash.” Slash code is horrendously out-of-date and the last download is pathetically old. In fact, the only way to get Slash in any recent form is via CVS access. Slash requires mod_perl and tons of Apache and perl customization. Since Slash is tried-and-true, it’s not really “new” code. And it shows in many ways.

Not too long ago, the Slash folks started realizing that new technologies and new sites were introducing amazing interactive features. Perhaps they realized when a chunk of their userbase got fed up and left for sites like Digg, Techcrunch, Mixx, or some other aggregation type site. Nonetheless, the Slash team started hacking in features that emulated many of the Web 2.0 sites. First it was tagging. “Taggging” has been in beta for some time now. It allows users to arbitrarily tag a story with keywords. The FAQ says that once enough people use a tag, it shows up as a suggestion for others. But I always see weird tags suggested. Either way, it’s pointless, because I don’t know what good tagging does for me.

Then came the “firehose.” The Firehouse is essentially Slashdot’s answer to Digg. The diea is this: users submit stories, links, bookmarks, journal entries, etc, and other users vote on the stories. As the stories get “warmer,” or redder, the entries because available to the editors to convert into real news items. Neat, huh? The idea is cool, except the interface is nowhere near as dynamic or alive as Digg’s, and the content doesn’t rotate as fast. And the load time hurts. So I never use it.

In the last 6 months to a year, Slashdot began rolling out “D2,” their new dynamic discussion system. It is a replacement for the static comment system of days past. The problem is multi-fold, however. Firstly, the layout is a screaming nightmare. There is so much whitespace and what is there is totally overwhelming. Big garish buttons take the place of links or real buttons. Dynamically fetched text takes many seconds to load, even generic insertions like a comment form takes 5 seconds plus to appear. Slashdot has become flat out slow. And D2, which should have remedied a lot of that, has not lived up to its promise.

All the places where things got dynamic on the site feels like a new paradigm being smashed into old code. I wonder if Slashdot might be better off rewriting the entire engine as version 3.0. I know that sounds scary, but when OSNews was starting to feel the pain, we ditched the entire front end and rewrote it – every single line of PHP and HTML and CSS and JS. A combination of creative time-based caching, caching on request, and sleek, optimized queries resulted in a snappy and very responsive front end with smooth ajax integration, a super fast loading page (minus the ads, subscribe today!), and a zero lag experience. The differences between the v3 backend and v4? None. If you exclude new features we built in (news tags, extended user preferences, and conversations), the backend is exactly the same.

Slashdot’s database likely won’t have to be dumped or modified at all to rewrite all of their Perl and Javascript/Ajax. But it might result in a faster, smoother, nicer looking front end. It’s time to reel in the speed issues – the entire site takes forever to load (a 200K front page plus externals doesn’t help). It’s time to fix the ajaxian display weirdness. It’s time to get your JS working well in Opera. Fix those and then perhaps we can deal with the elitist userbase.

It’s typical for me to buy/install new software for testing on my own machine. I can generally test most software and evaluate it pretty tough, so it seemed with the XP consumer drop-dead date fast approaching, I ought to have better than cursory familiarity with Vista. It’s also a good time to ensure that all of our critical tools run on what will, unfortunately, likely be a platform our IT guys run shortly. So I embarked on the Vista adventure.

The verdict? Well, let’s start at the beginning? You know how every review of Vista… like ever… has complained about UAC? Well, imagine that level of annoying times 10 and you can begin to understand UAC. The most pointless utility ever not only bugs you for virtually everything – including deleting shortcuts from the desktop – but also moves all over the screen so it’s impossible to predict where it will show up next. Also, sometimes it sits in the taskbar, perplexingly pausing application installs until you notice the subtle orange blinking and “activate” it. Also, UAC doesn’t require a password or anything, just a click. And best of all, it’s stupid. If I delete something that requires admin access, and then repeat the action, it sometimes asks for the permission twice in 10 seconds. UAC is the worst thought out decision a team that brilliant has ever produced, and it took me about 5 hours of use to de-activate it entirely.

Most applications, surprisingly, installed just fine. Even older tools I prefer – some from 2004 – work without any problem. However, many recent tools, mostly those from Microsoft itself, don’t. You cannot install the Windows 2000/2003 admin pack – essential tools for Windows network admins – onto Vista without a stream of commands not publically advertised by Microsoft. I built myself a big batch file to run it, and I will share that file on this site later. Eventually, I did get it to run. Turns out that it’s a “security risk” because it involves certain DLLs running at elevated privileges… or something. I don’t know. But it should be embarrassing for Microsoft that Windows Vista users can’t administer Windows networks. Embarrassing… or pathetic.

Every single window in Vista fades in and out. It’s a neat effect to be certain, but it’s overused. Sometimes dizzying.

You can’t use Windows Update anymore – you have to use a app built into the control panel.

The Start Menu is a disaster. Drilling into subfolders takes a good 2-3 seconds. And they are impossible to view as a whole. While it’s pretty, it makes me long for XP’s Luna Start Menu, which is odd, since I found that to be such an abomination that I always de-activated it immediately. It’s a nightmare.

The Control Panel is much more logically organized, except I used to know where everything was, and now I have no clue where to find it without scanning the whole damned thing.

Same goes for many folder options, locations on the hard drive (it’s now C:\Users, and profiles are in C:\Users\%username%\AppData), and some other configurations, which have mysteriously moved.

I changed the path of C:\Users\%username%\Documents to re-map to my H: drive on the network – as it’s ALWAYS been – and the .NET framework wouldn’t install. I had to un-map the drives to get it to work.

But the cherry on top – by far – was my adventure to get the Citrix admin tools installed. I kept getting an IMMEDIATE error on launch; I tried many versions of Citrix, same error every time. Eventually, I traced it back to the Windows Installer service, which wouldn’t run. At all – it wouldn’t start. I kept getting the same error: Windows installer service cant start Error 193:0xc1. I googled it and looked at all the results – Google it yourself. Here, I’ll even give you the link: “Windows installer service error 193:0xc1″. You’ll notice a lot of feedback, but lots of unanswered questions. I dug and dug and eventually started poking into the DCOM service, thinking this was the problem, since the Installer service depends on DCOM. But DCOM ran just fine. So I dug further. I tried everything I could: I rebooted, I tried everything as the local administrator, I removed all of my temp files, I unregistered some files. Eventually, I found an article on Microsoft’s K-Base that discussed some problems, but you’ll notice it only covers the ancient “Windows Installer Service 1.0, 1.1, and 2.0.” XP runs version 3, Vista runs version 4. Could these be relevant?

When I got to the registry search, the key it mentioned wasn’t there, but having been through the registry several times today, I decided to do a search for “msiserver” – which is the Microsoft Installer Service. I found the new key, and one of the sub-keys is called “ImagePath.” This key is present in almost all services and gives the location of the files it launches. In the case, the file was “C:\Windows\system32\msiexec /I /v” (those switches might be wrong). So, on a whim, I wondered if many the permissions on that file were wrong. I poked into the system32 directory and found msiexec, but it was a 0 KB file. Blank. Weird, huh? Then I realized that there was ALSO a “msiexec.exe” file. In short, the path was referring to the exe without an extension, and somehow, there was a blank file without an extension by the same name! Wha??

Simply renaming msiexec to msiexec.old and trying to restart the service did it. So that’s one possible fix for Error 193 – make sure the ImagePath references the proper path.

Anyway, re-building and migrating a laptop ought to take about 3-5 hours, depending on the volume of data to transfer, and setting up Vista took me the better part of 2 days. Will I recommend it for other users in our company? No way. Will I recommend it to other IT professionals? No way. Will I recommend it to anyone at all? Sorry, Microsoft, but no way. Vista is everything you’ve read. Pretty, but dumb.

I have high hopes for Service Pack 1, but I should think it’s fair to say “too little too late.” Vista is a disaster, even moreso when compared to Leopard, whose bugs are much less serious, many of which really merely annoyances (such as stacks and menu bar complaints). But Vista is the real deal: a sympton of a company too big to make sane choices. I will definitely be posting a SP1 follow-up, to be sure. Here’s hoping for a retraction.