Comments on: My Faith in Google Is Now In Question http://firsttube.com/read/My-Faith-in-Google-Is-Now-In-Question/ crunchy nuggets, served semi-daily Wed, 15 Oct 2008 23:58:32 +0000 http://wordpress.org/?v=2.6.2 By: Chris http://firsttube.com/read/My-Faith-in-Google-Is-Now-In-Question/#comment-609 Chris Tue, 01 Jan 2008 13:35:33 +0000 http://firsttube.com/read/My-Faith-in-Google-Is-Now-In-Question#comment-609 I came across this post after looking to see if anyone else has had the same problem with disappearing Picasa upgrade storage at renewal time.<br /> <br /> Same thing just happened to me - renewal email assuring me everything should be fine and dandy, no need to take any action etc. as the storage would automatically renew. Then today I go to upload more images to Picasa and all of a sudden my storage is back down to the default level and I can't upload anything.<br /> <br /> I try to manually upgrade the storage via Google checkout only to have the order cancelled with the message "Another order modified the user's storage plan before this order was received". Checking the purchase history in Google checkout shows no automated renewal attempt at all.<br /> <br /> Like you, I will be seriously re-evaluating Google's ability to securely store my valuable information if this results in any data loss.<br /> <br /> With free services (GMail, GoogleDocs etc) then I accept that you don't get any guarantees. However when I pay Google for something I believe I am entitled to a basic level of customer support. In this case the slew of automated Google-bot responses I have had to date just don't cut it!<br /> <br /> Lets hope Google can re-instate my extra paid for storage quickly.... what happened in the cases above (I note these are a few months old now)? Did Google gets things sorted or did you take your business elsewhere? I came across this post after looking to see if anyone else has had the same problem with disappearing Picasa upgrade storage at renewal time.

Same thing just happened to me - renewal email assuring me everything should be fine and dandy, no need to take any action etc. as the storage would automatically renew. Then today I go to upload more images to Picasa and all of a sudden my storage is back down to the default level and I can’t upload anything.

I try to manually upgrade the storage via Google checkout only to have the order cancelled with the message “Another order modified the user’s storage plan before this order was received”. Checking the purchase history in Google checkout shows no automated renewal attempt at all.

Like you, I will be seriously re-evaluating Google’s ability to securely store my valuable information if this results in any data loss.

With free services (GMail, GoogleDocs etc) then I accept that you don’t get any guarantees. However when I pay Google for something I believe I am entitled to a basic level of customer support. In this case the slew of automated Google-bot responses I have had to date just don’t cut it!

Lets hope Google can re-instate my extra paid for storage quickly…. what happened in the cases above (I note these are a few months old now)? Did Google gets things sorted or did you take your business elsewhere?

]]> By: smpetty http://firsttube.com/read/My-Faith-in-Google-Is-Now-In-Question/#comment-153 smpetty Mon, 03 Sep 2007 04:49:40 +0000 http://firsttube.com/read/My-Faith-in-Google-Is-Now-In-Question#comment-153 Me too - really frustrating. I re-entered my billing info on Google checkout several times thinking it might be a credit card issue... nope. And Google is mum on the subject. Me too - really frustrating. I re-entered my billing info on Google checkout several times thinking it might be a credit card issue… nope. And Google is mum on the subject.

]]> By: Ron J http://firsttube.com/read/My-Faith-in-Google-Is-Now-In-Question/#comment-152 Ron J Sun, 02 Sep 2007 11:51:51 +0000 http://firsttube.com/read/My-Faith-in-Google-Is-Now-In-Question#comment-152 Been happening to me too. Should have expired Jul 8th, then with no warning expired yesterday. And I get the same stupid message when I try to renew. Been happening to me too. Should have expired Jul 8th, then with no warning expired yesterday. And I get the same stupid message when I try to renew.

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