My Faith in Google Is Now In Question

As my readers will know, I’ve detailed my isses with Google, or more specifically, Picasa Web in the past. Well, today, I was surprised when Picasa refused to upload new photos for me. I cannot use my iPhoto exporter anymore, since that broke with one of the last two updates to iPhoto, so I tried the web interface and then the “Picasa Web Albums Uploader” application Google provides. The reason it failed? No storage.

“That’s odd,” I thought. I have extended storage and about 5 GB free. But alas, it expired. In fact, my storage SHOULD have expired in August, but just did recently. So I tried to upgrade again. After all, Google’s been good to me on the whole. But my order was cancelled by Google. The reason: “Another order modified the user’s storage plan before this order was received

What the heck? So I tried again. And once again: cancelled. So my storage has been cancelled for a few days now, no upgrade has been applied, no warning whatsoever from Google (at my account, which is a Gmail account!), and no way to upgrade!

Gmail has been a fantastic app for me, but I’m just not sure about extended Google services. I’ve heard way too many nightmare stories about people having stuff cancelled and there is just no recourse: Google provides no support, no assistance, no real time communication, nothing other than crappy, slow-to-respond Google groups from very unofficial people.

Google’s storage engine has been modified heavily lately, and this does not bode well. If it can expire without notice – will they delete my stuff? How long will they hold it, being as though I can’t upgrade? If Google deletes even one bit of my stuff, I am through with PicasaWeb and Google’s expanded storage for good.

Boo Google! Boo! It may be time migrate to smugmug, Zoto, or zooomr.com.

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